Ordering
| Order Status | Description |
| Security Check | Your order is queued in our system and is waiting to be processed by our Order Management Team. This means that we are carrying out a routine security check to verify that the account details you have supplied are valid. Your order may be on a security check up until 10.30pm the day before your specified delivery date – This will not delay your order. |
| Order Placed | Your order has been entered into our system following successful security clearance and is waiting for all stock to become available. |
| Goods Allocated | Some or all of your items have now been sourced from one or more of our available dispatch points. If all items have been allocated then a Confirmed Ship Date should follow shorlty. |
| Stock Warning | Some or all of your items are out of stock/discontinued. This will potentially delay the shipping of your order. You should see an email and an order note detailing which of your order items ecountered problems. These items will be highlighted in red on your 'View Order' page, from there follow the links and take any remedial action neccessary. Any remaining items showing as 'Allocated' will only stay allocated to your order for a maximum of 48 hours. If you do not act within this time these items will be de-allocated and made available for general sale. |
| Payment Taken | We have successfully taken payment from your credit card and you should receive confirmation of this by email. If you look at your order lines you will see Confirmaed Ship Dates(CSD) for each item. This may vary depending on the delivery date you requested and the warehouse responsible for shipping your goods. None of your items will usually be shipped until these confirmed ship dates are reached, however some warehouses may ship ahead of schedule. |
| Payment Error | During the process of charging your credit card we were unable to obtain an authorisation code, you should see an email and an order note informing you of this. This may be for a number of reasons, please check your payment details to ensure they are correct. |
| Pick In Progress | The day before your delivery is due (or in some cases sooner) your order status should advance to 'Pick in Progress'. If you look at the individual lines on your order you will also see this on a line by line basis. This means that your order has entered our warhouse system and is being picked. Once your order is at this status you will not be able to amend or change your order or your payment/shipping address details. |
| Shipping | Your order has left our warehouse and is being shipped to you by one of our couriers. You may be able to track your order using the shipping details provided. |
| Invoiced | Your order has now been fully dispatched and your invoice can be printed via the Computer Alliance website. |
| Scheduled for Cancel | If you have requested your order to be cancelled (either by phone or using the order tools provided on the website) your order status will show as 'Scheduled for Cancel'. This means we have acknowledged your request to cancel the order and your request should be completed shortly. |
| Cancelled | Your order has been cancelled. Any reasons for order cancellation will show in your order notes. |
